Insurance and Billing

Committed to Providing Quality Health Care and Service to All Patients

StayWell recognizes that payment for services is often challenging and can be a reason why many delay or avoid healthcare. Our organization and assigned staff are committed to working with individuals to navigate an often complex system and find the best way to tackle this challenge. To assist patients in receiving the care they need and meeting their financial obligations, StayWell provides several options.


We accept Medicare, Medicaid, Husky and most Private Insurances.

Please make sure you bring your insurance card to every visit. Patients are responsible for paying any unpaid balance such as co-pays, co-insurance, deductibles, and other services not covered by insurance.

If you would like assistance applying for insurance, please contact the Medicaid Outreach and Enrollment Staff.


We accept personal cash, checks, money orders, and all major credit cards.

These payments will be accepted either by person, by phone or by mail.


Sliding Fee Discount Program (SFDP)

StayWell Heath Center provides health care to all individuals, regardless of ability to pay. We offer a Sliding Fee Discount program for all patients with or without insurance at or below 200% of federal poverty guidelines. You may apply for the discount program at time of registration. The amount of the sliding fee discount is based on your family household size, household income, and determined using current Federal Poverty Level income guidelines. Please inquire about program requirements and application assistance with our multilingual registration staff. Interpretation services available. You will be asked to provide proof of income:

  • W-2’s
  • Individual Tax Return 1040
  • Copy of unemployment checks
  • Last 2 pay-stubs or letter from your employer

The proof you supply will be used to calculate your discount.

Sliding Scale PDFs:

Make Payment Plan Arrangements

StayWell Health Center offers the option to establish payment arrangements for any outstanding balance, in a reasonable time period. For payment arrangements or any questions/concerns regarding your bill contact the Billing Department at (203) 756- 8021 Ext. 3822.

Make Payment Plan Arrangements

Good Faith Estimate

You have the right to receive a Good Faith estimate explaining how much your health care will cost. 

Under the law, health care providers need to give patients who don’t have insurance, or who are not using insurance, an estimate of the bill for health care items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.  This includes related costs like medical tests, prescription drugs, equipment and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.  You can also ask your health care provider, and any other provider you choose for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy of picture of your Good Faith Estimate. A copy will be maintained within your StayWell Health Center’s electronic health record.

The Good Faith Estimate is required as part of the Consolidated Appropriations Act. No Surprise Act and helps protect individuals from surprise health care bills.

For questions or more information about your right to a Good Faith Estimate, visit for more details of call 203-756-8021 Ext. 3016.

StayWell Health Center provides comprehensive services to meet the needs of our patients.

With more than 10 locations in Waterbury, CT, we are here to serve you!